Frequently Asked Questions

What is Wordly and how does it work?

Wordly is an AI-powered platform that delivers real-time translation and captions for live, virtual, and hybrid events – no human interpreters needed. You also get transcripts and summaries for every session.

How do I create a Wordly session?

Use the Wordly Portal to create a session. A unique session code is generated to share with speakers and attendees. It only takes a few minutes to set up a session in the portal.

How long does Wordly setup take?

It takes less than 5 minutes to set up Wordly for your event. We will show you how to do this during your initial onboarding session. We also offer extensive online documentation and videos to help you learn the process

How many users can join a Wordly session?

Wordly supports tens of thousands of users in a single session, making it ideal for large-scale events.

Do Wordly users need to download anything or create an account?

Wordly does not require attendees to download anything or create an account. Attendees join via browser on their computer or QR code on their phone.

What devices does Wordly run on?

Attendees can join a Wordly session on their phone, tablet, or computer using a browser on any device.

Can I test Wordly before using it at a live event?

Yes, you can schedule a live Wordly demo or test it with our Try it Now online demo. You can also talk to your sales rep about setting up a trial.

How do I invite speakers or panelists to a Wordly session?

Share the presenter link from the Wordly Portal.

What types of events is Wordly best suited for?

Wordly is used for conferences, webinars, training sessions, corporate meetings, and much more – both in-person and virtual sessions are supported.

What languages does Wordly support?

Wordly supports dozens of languages and thousands of language pairs. View full list.

Can Wordly understand different accents?

Yes, Wordly can understand diverse accents and dialects to accurately capture speech and provide high quality translation and captions.

Is there a limit on the number of languages used per Wordly session?

There is no limit on the number of languages you can use in a Wordly session. All supported languages are available in every session.

Can attendees switch Wordly output languages?

Yes, attendees can change their language at any time without leaving the Wordly session.

Does Wordly provide audio output?

Yes, attendees can choose to listen or read translated content.

What type of voice does Wordly use?

Wordly uses natural-sounding AI voices for a high-quality listening experience.

Can multiple people speak different languages in the same Wordly session?

Yes, Wordly supports multilingual speakers and can detect and switch the input language automatically.

Can I change the presenter’s language mid-session?

Yes, meeting hosts can switch input languages using the Presenter app in seconds, or rely on Automatic Language Switching during a Wordly session.

How accurate is Wordly and how fast are translations?

Wordly provides very accurate translations and captions with close to zero lag. Accuracy can be as high as 99%. Wordly offers a built in glossary which enables meeting organizers to ensure high accuracy.

Can I create a glossary of terms with Wordly?

Yes, you can customize a glossary with Wordly boost, block, and replace technology to ensure acronyms, names, and technical terms are translated accurately. Glossaries can be shared with team members to collaborate on and we also offer professional services to help fine tune them as needed.

How does Wordly manage interpretation quality?

Wordly uses advanced AI models, custom glossaries, and real-world testing to deliver accurate, high-quality translations.Wordly customers regularly rate the quality of Wordly translation and captions as very high.

Does Wordly support push-to-talk?

Yes, the Presenter app supports push-to-talk which makes it easy for participants within close proximity to each other to use Wordly.

Does Wordly support automatic language switching?

Yes, both automatic switching and manual switching are supported.

Can I enable both captions and audio translation at the same time?

Yes, attendees can choose how they want to receive translations – text, audio, or both - with Wordly.

How do attendees join a session?

Attendees join via QR code or browser link provided by the meeting organizer.

Does Wordly work with Zoom, Teams, or Cvent?

Yes, Wordly integrates with all major video and event platforms, including Zoom, Teams, and Cvent.

Does Wordly support Single Sign-On (SSO)?

Yes, SSO is supported for secure enterprise access. The Wordly Customer Success team can help you with this.

Does Wordly provide onsite support?

Yes, Wordly onsite support is available for an additional fee to assist with event setup and management.

Does Wordly support webinars and on-demand content?

Yes, Wordly can be used for webinars on pre-recorded content.

Can Wordly be embedded in my event platform or app?

Yes, Wordly can be embedded using iframe or accessed through a branded link. For more information, visit Partner Program.

What equipment is needed to use Wordly?

Wordly only requires an internet-connected device with audio input. No special headsets or sound booths required.

What are the AV requirements for onsite Wordly events?

Wordly connects to your AV system via audio cable and runs on a tablet or computer. You need an analog to digital converter, similar to an iRig device, to connect the audio cable into the tablet or computer.

Do I need to hire a technician to set up Wordly onsite?

Most organizers can handle setup independently, but Wordly offers remote or onsite support if needed – as well as extensive personalized onboarding training and help guides.

Should I test the audio connection before the event?

Yes, we recommend a brief tech check with your AV team prior to using Wordly at your event to ensure you have all of the audio settings correct.

Does Wordly work in noisy environments?

Yes, Wordly can work in a wide range of environments. For best results, you should ensure a clear audio input from all microphones.

Can I download a session transcript?

Yes, transcripts are available with or without timestamps in multiple formats, including WebVTT after all Wordly sessions.

How quickly are transcripts available after a session?

Transcripts are ready within minutes and can be downloaded from the Wordly Portal in dozens of languages.

Can transcripts be translated?

Yes, Wordly can generate translated versions of the transcript.

Can I use Wordly transcripts for post-event content?

Yes, Wordly transcripts can be repurposed for recaps, video subtitles, summaries, notes, and documentation.

Can I see analytics or usage reports after the session?

Yes, you can view metrics such as language selection and number of users in the Wordly Portal.

Can I add captions to videos?

Yes, Wordly supports creating transcripts which enables you to add captions and subtitles to videos.

Is Wordly SOC 2 Type II compliant?

Yes, Wordly meets enterprise-grade security and compliance standards, including SOC 2 Type II.

Is Wordly ISO 27001 certified?

Yes, Wordly is certified for ISO 27001.

Does Wordly have a VPAT?

Yes, you can request a copy of a Wordly VPAT.

Does Wordly meet GDPR requirements?

Yes, Wordly meets GDPR compliance requirements.

Does Wordly meet HIPAA requirements?

Yes, Wordly meets HIPAA compliance requirements.

Does Wordly provide ASL or CART services?

No. Wordly offers live captioning in multiple languages, but not ASL or CART.

Can I include Wordly in my accessibility statement?

Yes, many organizers include Wordly in their DEI and accessibility communications.

How much does Wordly cost?

Wordly pricing depends on your usage – including session hours and, attendee volume. Pricing is usually significantly less expensive than hiring human interpreters. Contact us for a proposal.

Is there a minimum purchase?

The minimum Wordly package is 10 hours, and valid for 12 months. You only pay for the minutes you use. For example, if you have a 30 minute session, you only use 30 minutes of your balance. You can use your Wordly hours over multiple meetings throughout the year.

Can I use Wordly for a one-time event?

Yes, you can purchase a Wordly package of hours tailored to your event. Any unused hours can be applied to your future meetings or events within one year of purchase.

Are discounts available?

Yes, Wordly offers volume pricing and discounts for nonprofits, NGOs, and educational institutions. The more hours you purchase, the more you save – and you have 12 months to use them.

What support does Wordly provide?

Wordly offers a wide range of onboarding, live support, and online help resources for every customer. We make sure you are up and running quickly.

What happens if something goes wrong during the event Does Wordly offer 24/7 support?

Yes, Wordly offers live phone support and email support is available 24/7. We also offer extensive online documentation and videos.

Is Wordly fully AI-driven?

Yes, Wordly is 100% AI-powered with no human interpreters. This makes Wordly easy to set up and very affordable.

Does Wordly work for medical or technical events?

Yes, Wordly has supported hundreds of events across healthcare, finance, tech, and dozens of other industries. Our custom glossaries help ensure high accuracy with specialized terminology and names.

Does Wordly support global events?

Yes, Wordly works with organizations worldwide and has supported events in over 120 countries.

We’re here to help get you started. If you need support, want to book a demo, or are ready to try Wordly, contact us today.

If you're attending an event, visit our Attendee FAQs on this page for helpful tips and answers.

What is Wordly?

Wordly is a software company that specializes in using AI to bring live translation and captions into dozens of languages to meetings and events. Organizations use Wordly to make their meetings and events more inclusive, accessible, and engaging. Wordly has millions of users around the world and is a proven and trusted solution by companies of all sizes.

What is language inclusivity?

Language inclusivity means making content accessible to everyone, no matter what language they speak.

How does AI interpretation work?

Wordly uses AI to deliver real-time translation and captions in dozens of languages – no interpreters or special equipment needed. Learn more.

Do I need to download anything or create a Wordly account?

No. Attendees can join instantly through a browser or by scanning a QR code. Attendees do not need to create a Wordly account to use it.

How do I join a Wordly session?

Scan a QR code or click a link shared by the event organizer. No download or account is needed to use Wordly.

Do I need an app or account to use Wordly?

No, Wordly works in any browser – no app or sign-up is required to use Wordly.

What should I do if the QR code doesn’t work?

If the QR code doesn’t work, try entering the browser link directly into your device’s address bar, or ask event staff for assistance.

What if I join late – can I still use Wordly?

Yes, you can join the Wordly session at any time during the meeting or event.

Can I rejoin a Wordly session if I get disconnected?

Yes, just use the original link or QR code to re-enter the Wordly session.

What do I do if I don’t see my language on the list?

Let the event organizer know.

What do I need to use Wordly?

You need a phone, tablet, or computer with internet access to use Wordly. A headset is recommended for audio output.

Does Wordly work on all browsers?

Wordly works on most modern browsers including Chrome, Safari, Edge, and Firefox.

What languages are supported by Wordly?

Wordly supports dozens of languages and 3,000+ language pairs. See the full list of translation languages.

How do I select my language?

Use the on-screen selector in the Wordly app to choose your preferred language, then click Attend.

Can I change the language during a session?

Yes, you can switch languages anytime without leaving the Wordly session.

Can I view captions in the same language as the speaker?

Yes, select your preferred language to enable same-language captions in the Wordly app.

Can I switch the display to white text on a black background?

Yes, you can enable white text on a black background in Wordly settings.

Can I change how captions appear?

Yes, switch between word-by-word or full-phrase display in Wordly settings.

Can I use Wordly if I’m hard of hearing?

Yes, Wordly provides live captions which can be helpful for those who are hard of hearing or prefer to read.a live transcript during meetings and events. Select your preferred language to enable captions.

Can I listen to translations?

Yes, Wordly offers both audio and text translations.

How do I hear audio output?

Unmute the Wordly app, make sure your device isn’t on silent, and use a headset if you are seated near other attendees.

How accurate is Wordly and how fast are translations?

Wordly provides very accurate translations with near-instant captions. Audio output is provided after each sentence is completed.

Why is there a slight delay in audio translations?

Audio translations are provided after a sentence is completed to ensure accurate speech processing and output generation.

Can I request a transcript of the session?

Transcripts are managed by the event organizer. Contact them directly to inquire.

Will captions disappear after the event?

Captions are available only during the live session unless transcripts are provided by the organizer.

Is my data secure when I use Wordly?

Yes, Wordly is built with enterprise-grade security and privacy controls.

Is my personal information collected by Wordly?

No personal data is required to use Wordly. You don’t need to sign in or share identifying details.

If you're having trouble accessing Wordly or selecting your language, ask a staff member for assistance or refer back to the session instructions.

Wordly is designed to be simple and flexible, so you can focus on the content.

For feedback or technical issues, please let your event organizer know.

If you're organizing an event, visit our Organizer FAQs for tips, answers, and setup guidance.